FAQ

You can make a reservation through www.pdmayangsari.com.my, our authorised booking partners or our available direct booking channels.
Please follow the booking instructions and complete the required payment to confirm your reservation.

Our current stated times are:

• •Check-in: From 10:00 AM
• •Check-out: By 8:00 PM on your departure day.

Please confirm these times in your booking confirmation before arrival, as arrangements may vary depending on the accommodation or booking package.

A maximum of six persons is permitted per camping lot unless a different limit is expressly confirmed for your booking.
Please check your selected lot or accommodation details before making a reservation.

Visitors are not permitted after 8:00 PM. All visitors must comply with campsite rules and instructions from staff.

Pets are not allowed under the standard campsite rules. Please contact us before your visit if you require clarification regarding a specific circumstance.

Ground BBQs and bonfires are prohibited. Only appropriate grills or fire pits may be used in permitted areas.
Open fires without suitable safety equipment or protection are not allowed. Always follow campsite safety instructions.

No. Karaoke is prohibited, and quiet hours apply after midnight. Guests must avoid excessive noise that disturbs other campers.

Electrical facilities are available at designated points, subject to availability and applicable charges.
Appliances exceeding 1,000 watts are not permitted unless specifically authorised. Please check with campsite staff before connecting any equipment.

Facilities may include:

• •Toilets and showers.
• •Surau or prayer room.
• •Mini-kiosk.
• •Seaview picnic tables.
• •Rubbish disposal bins.
• •Electrical outlets.
• •Parking.
• •Security arrangements.

Availability may vary due to maintenance, weather or operational requirements.

Cancellation and rescheduling requests are subject to our Campsite Booking Cancellation & Refund provisions.
As a general guide, cancellations made more than seven days before arrival may qualify for a full refund less applicable administrative fees. Requests made within seven days may qualify for rescheduling, subject to availability.
Please refer to our Returns & Refunds Policy for the complete conditions.

Severe weather may affect campsite facilities, electricity or the safety of certain activities.
Please follow all instructions from campsite staff. Contact us if weather conditions affect your planned stay so we can explain the available arrangements under your booking terms.

Browse our online store, select your preferred products, add them to your cart and proceed to checkout.
Enter your contact and delivery details, select an available payment method and complete payment.
Your order will be confirmed after payment verification and acceptance by PD Mayangsari.

Available payment methods will be displayed at checkout. Depending on availability, these may include:

• •Online banking.
• •Debit and credit cards.
• •E-wallets.
• •Instalment payment services.

Instalment services may require approval from the respective provider.

Orders are generally processed within one to three working days, subject to stock availability and successful payment verification.
This is the estimated processing period and does not include the courier's delivery time.

Delivery times depend on the destination, courier coverage and operational conditions.
The delivery estimate, where available, will be communicated during checkout or through the relevant order updates.
Public holidays, weather conditions and courier disruptions may affect delivery times.

You may request cancellation before your order is dispatched.
Once the parcel has been dispatched, cancellation may no longer be possible. Please contact us for guidance on the applicable return procedure.

Please contact us promptly and provide:

• •Your order number.
• •A description of the issue.
• •Clear photographs or videos, where available.

We will review the information and advise you on the appropriate next steps under our Returns & Refunds Policy.

Change-of-mind returns are not accepted unless specifically offered for the product or transaction.
This does not affect any applicable statutory consumer rights.

Approved refunds are generally processed within seven to fourteen working days.
The time taken for the funds to appear in your account may vary depending on your bank or payment provider.

Unless otherwise stated, only one discount code may be used per order.
Some products may be excluded from promotions, and vouchers cannot be exchanged for cash.
Please check the terms of the specific promotion before checkout.

Some products may carry manufacturer or supplier warranties.
Please refer to the product description or accompanying warranty information for the applicable coverage, duration and conditions.
Keep your purchase receipt or order confirmation for warranty enquiries.

We use necessary information to process orders, campsite reservations, payments, deliveries and customer service requests.
Please refer to our Privacy Policy for more details about how your information is collected, used, stored and shared.

You can contact us through:

For faster assistance, include your order number or campsite booking reference when contacting us about an existing transaction.

You can find more detailed information on the following pages:

• •Terms & Conditions
• •Returns & Refunds Policy
• •Privacy Policy
• •Payment & Delivery Terms

If your question is not answered here, please contact our team for assistance.