Returns & Refunds

1. Introduction

2. Product Return Eligibility

Customers may contact us to request a return, replacement or refund where a product:

• • Is defective or faulty upon receipt.
• • Arrives damaged.
• • Is incorrect or different from the product ordered.
• • Is materially different from its description or stated specifications.

All requests will be assessed based on the circumstances, supporting information and applicable consumer protection requirements.

3. Reporting a Product Issue

1. 3.1. Customers are encouraged to report any product issue within seven days of receiving the order.
2. 3.2. To help us assess the request, please provide:
   • • Your order number or purchase confirmation.
   • • A description of the issue.
   • • Clear photographs or videos showing the defect, damage or incorrect item, where available.
   • • Any other information reasonably required to assess the claim.
3. 3.3. Customers should contact us before returning a product so that we can explain the applicable return procedure.
4. 3.4. The seven-day reporting period is intended to help us investigate issues promptly. It does not automatically remove statutory rights relating to defects or other matters discovered after that period.

4. Product Condition and Return Requirements

1. 4.1. Where reasonably possible, customers should retain the original packaging, accessories, manuals and proof of purchase.
2. 4.2. Returned products may be inspected to verify the reported issue.
3. 4.3. Customers should not dispose of or materially alter a damaged or defective product before contacting us, unless necessary for safety or otherwise appropriate in the circumstances.
4. 4.4. Any return requirements will be communicated to the customer and applied consistently with applicable consumer rights.

5. Change-of-Mind Returns

1. 5.1. Change-of-mind returns are not accepted unless specifically offered for the product or transaction.
2. 5.2. Where a change-of-mind return is expressly permitted, the applicable conditions, return period, product condition requirements and shipping costs will be communicated to the customer.
3. 5.3. This section does not apply where a customer is entitled to a remedy under applicable Malaysian law.

6. Return Shipping Costs

1. 6.1. Return shipping arrangements will be confirmed when a return request is approved.
2. 6.2. Where a return arises from a verified defective, damaged or incorrect product, PD Mayangsari will communicate the appropriate arrangements for return shipping or other applicable remedies.
3. 6.3. For approved change-of-mind returns, where offered, responsibility for return shipping costs will be stated in the relevant offer or product-specific conditions.
4. 6.4. Nothing in this section limits any shipping-cost entitlement a customer may have under applicable law.

7. Refunds and Replacements

1. 7.1. Depending on the circumstances and applicable legal requirements, an approved claim may be resolved through a replacement, repair, refund, price adjustment or another appropriate remedy.
2. 7.2. Once a refund has been approved, we will generally process it within seven to fourteen working days.
3. 7.3. The time taken for the refund to appear in the customer's account may depend on the original payment method, bank or payment service provider.
4. 7.4. Refunds will generally be returned through the original payment method unless another arrangement is agreed upon or required by law.
5. 7.5. Customers will be informed if additional information is required to process their refund.

8. Order Cancellation

1. 8.1. Customers may request cancellation before an order has been dispatched.
2. 8.2. Cancellation requests must be submitted promptly, as an order may already be in the fulfilment process.
3. 8.3. Once an order has been dispatched, cancellation may no longer be possible. The customer may instead submit a return request in accordance with this policy and applicable law.
4. 8.4. If PD Mayangsari cancels an accepted order because of unavailable stock, a material pricing error or another valid reason, any refund due will be handled in accordance with applicable law and the circumstances of the transaction.

9. Product Warranty Claims

1. 9.1. Certain products may carry manufacturer or supplier warranties.
2. 9.2. Warranty coverage and duration will be stated in the relevant product description or accompanying warranty documentation.
3. 9.3. Customers should retain their order confirmation or receipt and provide the relevant product details when submitting a warranty enquiry.
4. 9.4. Damage caused by misuse, accidents or improper maintenance may fall outside a manufacturer's warranty, subject to the actual warranty terms and applicable consumer law.
5. 9.5. Customers may contact PD Mayangsari for assistance with warranty enquiries and the relevant claim process.

10. Campsite Booking Cancellation and Refunds

11. How to Submit a Request

To request a return, refund, replacement or campsite booking cancellation, contact us through the following channels:

Please include your order number or booking reference, a description of your request and any supporting evidence available.

12. Consumer Rights

13. Policy Updates