Payment & Delivery Terms

1. Introduction

2. Currency and Product Prices

1. 2.1. Unless otherwise stated, all prices displayed on our website are in Malaysian Ringgit (MYR).
2. 2.2. Product prices are displayed before checkout. Applicable shipping fees and other charges will be shown during checkout or communicated before the order is confirmed.
3. 2.3. We make reasonable efforts to ensure that prices are accurate. If a material pricing error is identified, we will contact the customer to explain the available options before proceeding, subject to applicable law.
4. 2.4. Prices and promotions may change from time to time. Any changes will not retrospectively alter an order that has already been accepted, except where permitted by law or agreed with the customer.
5. 2.5. Products remain subject to stock availability.

3. Accepted Payment Methods

1. 3.1. Customers may pay using the payment methods displayed at checkout.
2. 3.2. Depending on availability, accepted payment methods may include:
   • • Online banking.
   • • Debit cards.
   • • Credit cards.
   • • E-wallets.
   • • Instalment payment services.
3. 3.3. Payment methods may be added, changed or withdrawn depending on the availability and requirements of our payment service providers.
4. 3.4. Customers are responsible for ensuring that their selected payment method is valid and that sufficient funds or credit are available to complete the transaction.

4. Payment Verification and Order Confirmation

1. 4.1. An order is confirmed once the required payment has been successfully verified and the order has been accepted by PD Mayangsari.
2. 4.2. Customers will generally receive an order confirmation or reference through the contact channel provided during checkout.
3. 4.3. A payment notification alone does not necessarily mean an order has been accepted if verification is still pending.
4. 4.4. If payment fails, remains unverified or is declined by the payment provider, order processing may be delayed or the order may not be accepted.
5. 4.5. If an accepted order must be cancelled due to unavailable stock, a material pricing error or another valid reason, we will contact the customer and arrange any refund due in accordance with applicable law.

5. Instalment Payments

1. 5.1. Instalment payment services may be offered through third-party providers.
2. 5.2. Eligibility, approval, instalment schedules, fees, late payment charges and other conditions are determined by the relevant provider.
3. 5.3. Customers should review and understand the provider's terms before selecting an instalment payment method.
4. 5.4. PD Mayangsari does not guarantee approval for any instalment payment application.

6. Order Processing

1. 6.1. Orders are generally processed within one to three working days after successful payment verification and order acceptance.
2. 6.2. Processing times are estimates and may vary depending on stock availability, order volume, supplier arrangements and other operational factors.
3. 6.3. Orders placed during weekends, public holidays or periods of high demand may take longer to process.
4. 6.4. If a significant delay or stock issue affects an order, we will make reasonable efforts to inform the customer.
5. 6.5. An order may involve a third-party supplier or fulfilment partner. Where applicable, fulfilment arrangements may vary by product.

7. Shipping Coverage and Delivery Fees

1. 7.1. Delivery is available within Malaysia, subject to courier coverage, product restrictions and the delivery options available at checkout.
2. 7.2. Delivery to certain locations may be unavailable or subject to additional conditions imposed by the courier.
3. 7.3. Shipping fees will be calculated and displayed during checkout where applicable.
4. 7.4. Delivery fees may vary depending on the delivery address, parcel size, weight, courier service and other applicable factors.
5. 7.5. Any additional delivery charges that become necessary will be communicated to the customer before they are incurred, where reasonably practicable.

8. Estimated Delivery Times

1. 8.1. Delivery times are estimates and are separate from the order processing period.
2. 8.2. Actual delivery times may vary depending on the destination, courier operations, public holidays, weather conditions, peak periods and circumstances beyond our reasonable control.
3. 8.3. We do not guarantee a specific delivery date unless an express delivery commitment has been confirmed in writing.
4. 8.4. Where tracking information is available, customers may use the relevant tracking details to follow the progress of their parcels.
5. 8.5. Delays do not automatically entitle a customer to a refund. Any cancellation or refund request will be assessed in accordance with the applicable policy and Malaysian law.

9. Delivery Information and Customer Responsibilities

1. 9.1. Customers must provide complete and accurate delivery information during checkout.
2. 9.2. Customers are responsible for reviewing their delivery address, contact number and other required details before submitting an order.
3. 9.3. If delivery information needs to be corrected after an order is placed, customers should contact us as soon as possible.
4. 9.4. Changes to delivery information may not be possible once a parcel has been dispatched.
5. 9.5. Additional charges, delivery delays or redelivery arrangements may arise where an incorrect or incomplete address prevents successful delivery, subject to the circumstances and applicable law.

10. Delivery Attempts and Failed Deliveries

1. 10.1. Deliveries are subject to the courier's operating procedures and delivery arrangements.
2. 10.2. If a delivery attempt is unsuccessful, the courier may arrange another attempt, collection from a designated location or another procedure under its delivery policy.
3. 10.3. Customers should monitor delivery notifications and respond to any requests from the courier.
4. 10.4. Where a parcel is returned to the sender following unsuccessful delivery, please contact us to discuss the available options.
5. 10.5. Any redelivery fees or other charges will be communicated to the customer where applicable and must comply with relevant legal requirements.

11. Missing, Damaged or Incorrect Parcels

1. 11.1. Customers should contact PD Mayangsari promptly if a parcel appears to be missing, arrives damaged or contains an incorrect product.
2. 11.2. Please provide the following information where available:
   • • Order number.
   • • Delivery tracking number.
   • • Description of the issue.
   • • Photographs or videos showing the damaged packaging or product.
   • • Any relevant communication from the courier.
3. 11.3. We will review the information and liaise with the relevant supplier or courier where necessary.
4. 11.4. Customers should retain the packaging and affected items where reasonably possible until the issue has been assessed.
5. 11.5. Any investigation, replacement or refund will be handled in accordance with the applicable Returns & Refunds Policy and Malaysian law.

12. Order Cancellation

1. 12.1. Customers may request cancellation before their order is dispatched.
2. 12.2. Cancellation is not guaranteed until confirmed by PD Mayangsari.
3. 12.3. Once a parcel has been dispatched, customers should refer to our Returns & Refunds Policy for the available options.
4. 12.4. Where an order is cancelled and a refund is due, the refund will generally be processed through the original payment method, subject to applicable law and payment provider procedures.

13. Third-Party Suppliers and Couriers

1. 13.1. Some products may be supplied or fulfilled by third-party vendors or suppliers.
2. 13.2. Delivery arrangements and estimated delivery times may vary depending on the supplier and courier involved.
3. 13.3. PD Mayangsari remains the customer's point of contact for assistance with orders placed through our online store.
4. 13.4. Nothing in this section excludes any responsibility or obligation that PD Mayangsari has under applicable Malaysian law.

14. Refunds and Payment Disputes

1. 14.1. Refund eligibility is determined by our Returns & Refunds Policy, the circumstances of the transaction and applicable law.
2. 14.2. Approved refunds are generally processed within seven to fourteen working days. The time required for the funds to appear in the customer's account may vary depending on the payment provider.
3. 14.3. If a customer notices an incorrect charge or an unexpected transaction relating to an order, they should contact us promptly with the relevant transaction details.
4. 14.4. Customers may also contact their bank or payment provider where appropriate.

15. Delays and Circumstances Beyond Our Control

1. 15.1. We are not responsible for delivery delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, public emergencies, government restrictions, courier disruptions or major technical failures, except where liability cannot legally be excluded.
2. 15.2. Where a significant disruption affects an order, we will make reasonable efforts to communicate relevant updates and available options.
3. 15.3. Any cancellation, refund or other remedy will be handled in accordance with applicable law and our relevant policies.

16. Contact Us

For enquiries regarding payments, orders, shipping or delivery, please contact:

For further information, please refer to our Terms & Conditions, Returns & Refunds Policy and Privacy Policy.