Privacy Policy

1. Introduction

PD Mayangsari respects your privacy and is committed to handling your personal data responsibly.

This Privacy Policy explains how we collect, use, disclose, store and protect personal data when you visit our website, purchase products, make campsite reservations or contact us.

This policy should be read together with our Terms & Conditions and other applicable website policies.

2. Who We Are

For the purposes of this Privacy Policy, the business responsible for the relevant personal data processing is:

Business Name: JOYFULL ENTERPRISE

SSM Registration No.: 202203026004

Business Address: PD MAYANG SARI, LOT 9228, JALAN BATU 2.5, PANTAI BAGAN PINANG, JALAN PANTAI, 71000 PORT DICKSON, NEGERI SEMBILAN, MALAYSIA

Website: www.pdmayangsari.com.my

Privacy Enquiries: officedarrellim@gmail.com

WhatsApp: 017-414 8311

3. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

3.1.

Identification and contact information

• Name.
• Telephone number.
• Email address.
• Billing and delivery address.
• Other information you voluntarily provide when contacting us.

3.2.

Order and transaction information

• Products purchased.
• Order numbers and transaction records.
• Purchase history.
• Refund, return and warranty information.
• Payment status and relevant transaction references.

3.3.

Campsite booking information

• Guest and booking details.
• Reservation dates and accommodation or lot selections.
• Number of guests.
• Information necessary to administer the reservation.

3.4.

Technical and website information

• Where applicable, we may collect technical information such as IP address, browser type, device information, website usage data and cookie identifiers.

3.5.

Customer communications

• We may retain communications and information submitted through email, WhatsApp, website forms or other customer support channels to respond to enquiries and maintain appropriate records.

We aim to collect only information that is reasonably necessary for the relevant purposes.

4. How We Collect Personal Data

We may collect personal data:

• Directly from you when you place an order or make a reservation.
• When you complete forms or contact our customer support team.
• Through transactions and interactions with our website.
• Through authorised payment providers, delivery companies and booking partners, where necessary.
• Through cookies and similar technologies, where implemented and permitted by applicable law.

Where personal data is obtained from another source, we will handle it in accordance with applicable legal requirements.

5. How We Use Personal Data

We may use your personal data for the following purposes:

5.1. Processing, confirming and fulfilling product orders.
5.2. Managing campsite reservations, check-in arrangements and customer enquiries.
5.3. Processing payments, cancellations, refunds and warranty requests.
5.4. Arranging delivery and communicating order status.
5.5. Providing customer service and responding to complaints.
5.6. Maintaining business, transaction and accounting records.
5.7. Detecting, investigating and preventing suspected fraud or misuse.
5.8. Maintaining website security, functionality and performance.
5.9. Complying with applicable legal, regulatory and administrative obligations.
5.10. Sending marketing communications where appropriate consent or another lawful basis has been established.

6. Payment Information

Payments made through our website may be processed by authorised third-party payment providers.

Depending on the payment method, these providers may collect and process payment details under their own applicable privacy and security arrangements.

We may receive transaction references, payment status and other information necessary to confirm and administer your order.

We will not intentionally collect or retain full payment card security credentials unless this is necessary and lawful for an expressly supported payment process.

Please review the privacy information provided by the relevant payment provider when using its services.

7. Disclosure of Personal Data

We do not sell customers' personal data.

We may disclose necessary personal data to authorised third parties, including:

• Payment processors, banks and payment service providers.
• Courier companies and delivery partners.
• Website hosting, maintenance and technical service providers.
• Booking platforms and authorised reservation partners.
• Professional advisers and service providers where necessary.
• Government authorities, regulators or law enforcement agencies where disclosure is required or permitted by law.

We aim to ensure that personal data shared with service providers is limited to what is reasonably necessary for the relevant purpose.

8. Cookies and Website Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, maintain sessions and understand website usage.

Where analytics or advertising technologies are implemented, additional information about their purpose and controls should be provided as appropriate.

You may be able to manage cookies through your browser settings or any cookie preference tool provided on our website. Disabling certain cookies may affect website functionality.

9. Marketing Communications

We may send promotional updates, product announcements, special offers or campaign information where we have obtained appropriate consent or otherwise have a lawful basis to do so.

You may opt out of marketing communications by using the unsubscribe mechanism provided or contacting us directly.

Opting out of marketing communications will not prevent us from sending essential messages relating to an existing order, booking, refund, security matter or other necessary service communication.

10. Data Security

We take reasonable practical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, misuse or loss.

These measures may include access restrictions, appropriate technical safeguards and the use of authorised service providers.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Where required by applicable law, we will take appropriate steps in response to a personal data breach.

11. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling transactions, managing bookings, resolving disputes, maintaining business records and meeting legal obligations.

Retention periods may vary depending on the type of information and the relevant circumstances.

When personal data is no longer required, we will take reasonable steps to delete it, destroy it or otherwise handle it in accordance with applicable law.

12. Personal Data Transfers

Where necessary for our business operations, personal data may be processed or stored by service providers located outside Malaysia.

Any cross-border transfer will be handled in accordance with applicable Malaysian personal data protection requirements.

Further information about a relevant transfer may be provided where required by law.

13. Your Rights and Choices

Subject to applicable legal requirements and exceptions, you may have the right to:

• Request access to personal data held about you.
• Request correction of inaccurate or incomplete personal data.
• Withdraw consent where processing relies on your consent.
• Request that direct marketing communications stop.
• Make enquiries or complaints about how your personal data is handled.

Certain requests may require identity verification. We may also need to retain or process specific information where required by law.

To exercise your rights or submit a privacy enquiry, contact us using the details provided in this policy.

14. Third-Party Websites

Our website may contain links to third-party websites, payment services, booking platforms or other external services.

These third parties may operate under their own privacy policies and terms. PD Mayangsari is not responsible for the privacy practices of external websites that we do not control.

We encourage you to review their applicable privacy information before providing personal data.

15. Children's Personal Data

Our website and online store are not intended to encourage children to provide personal data without appropriate supervision.

Where information relating to minors is required for a campsite reservation or other service, the responsible parent, guardian or adult should provide the necessary information and ensure that applicable requirements are met.

We will handle such information in accordance with applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, technology or legal obligations.

The latest version will be published on our website with its updated effective date.

17. Contact Us

For privacy-related questions, access or correction requests, or complaints regarding personal data, please contact:

PD Mayangsari

Registered Business Name: JOYFULL ENTERPRISE